You don’t have to be an expert to support someone going through a tough time. You just need to be able to listen to their concerns without judgment and take the time to follow up with them. If you would like to speak to someone about how to have the conversation or you would like some support for yourself, you can call us on 1800 818 728.
10 Tips on How to Have a Conversation on R U OK? Day
1. Know your colleagues
Relationship building is very important when it comes to mental health in the workplace. You will need to feel comfortable to approach a colleague that you may be concerned about. Also in order to pick up that someone is behaving out of character you will need to know how they usually behave.
2. Approach the person
It may be difficult to do, feeling a little anxious about approaching a colleague to ask them if they are OK is normal, it is necessary that we do it nonetheless. Think about whether you are the right person to approach your colleague, and if for any reason you think you may not be the best person, speak to the appropriate person to approach your colleague you are concerned about. Make sure this is done with discretion and confidentially.
3. Explain why you are having this discussion with them
Be clear that you are concerned about the person and give specific examples of the observed behaviour change that sparked your concern. For example: "you are usually the first one at work and never take a sick day, however, I have noticed that over the past few weeks, you have been arriving at work late and have had a few sick days."
4. R U OK?
Ask the question clearly and directly.
5. Listen
Listen to what the person is saying and also listen for how they are feeling. Do not interrupt, just listen and at the end summarise what you have heard to check that your understanding is correct.
6. Do not go into solution mode
It is not your responsibility to "fix" the problem or "save" your colleague – giving solutions can make the situation worse.
7. Do not counsel the person
You are not a counsellor or psychologist and should not try to be that for the person.
8. Encourage the person to take action
Point the person in the right direction i.e. HR, EAP and/or their GP. You may have to support the person to seek help by going with them to HR, or making an appointment for them with the EAP or their GP and possibly accompanying them to the appointment if possible.
9. Ask what way you can assist
Allow the person the opportunity to explain what would be helpful for them.
10. Follow up
Don’t just leave it there, it is very important to check in with the person regularly to see if they are OK.
If you are struggling or would like help in supporting someone you are concerned about, please contact us on 1800 818 728.
For further information about R U OK? visit https://www.ruok.org.au/