Counselling services

Counselling is short term and solution based, focussing on resolving employee psychological issues with the help of a qualified professional counsellor. People turn to counselling when they need support or at a crossroads in their lives. Counselling gives them the chance to talk things through, very often relieving emotional pressure, clearing the way for them to focus and decide what to do next. Counselling can provide your employees with a sense of direction and a greater ability to achieve their goals.

Professional counselling is a key service we offer at AccessEAP. We provide extensive coverage via a large Australian and International EAP network. With over 1 000 counsellors available, we can guarantee your employees will have access to confidential counselling support 24 hours a day, 7 days a week.

  • Personal issues
  • Work / life effectiveness
  • Improving relationships
  • Interpersonal conflict
  • Working relationships
  • Life goals
  • Gambling
  • Trauma, grief and loss
  • Depression
  • Communication skills
  • Financial goals and concerns
  • Anxiety
  • Positive Parenting
  • Legal concerns
  • Drug, alcohol and substance abuse


Emergency support. Manned phone lines 24 hours, 7 days per week, 365 days per year.


Face-to-Face Counselling

The preferred mode of counselling where a therapeutic relationship between a counsellor and client is most easily established. EAP counselling usually occurs in the counsellor’s professional office, in a location convenient to work or home. 

Couples and family counselling is also available and can be requested when booking appointment.

Telephone or Video Chat Counselling

Counselling can be offered over the phone for an emergency and as an alternative to face-to-face counselling if this is not desired or convenient. Telephone counselling can be accessed from all locations using our 1800 telephone number.

Online Counselling

Online counselling can be arranged as an alternative to face to face counselling for remote locations via Video Chat or Email.

For more information and resources please log in to the Employee area.


If your organisation is not covered by an EAP service and/or you are at risk or need immediate assistance please refer to Additional Resources.


For more information and resources please login to the Employees area.