AccessEAP recognises the need to support managers engaging with staff who are facing mental health challenges. Issues can often arise very quickly, which is why we provide support for managers when they need it. Please log in to our Employers area for more information or contact us on 1800 818 728.

Manager Support 

Managers and team leaders are able to consult with AccessEAP Senior Clinical Professionals via phone or in face-to-face sessions. While decision-making ultimately stays with the manager, discussing their situation allows managers to cooperatively formulate strategies and talk through how best to deal with difficult situations, to ensure the best preparation and outcome.

Manager Support assists managers with a range of issues:

• How to encourage an employee to use the EAP
• How to have helpful conversations with staff having difficulties
• Support in how to effectively communicate in the workplace
• Assistance in handling team issues around diversity
• Managing a challenging employee or an employee who is behaving unusually
• Dealing with employee performance management issues (the emotional component)
• Guidance in handling serious or emergency workplace issues.

If your organisation partners with AccessEAP and you would like to learn more about accessing Manager Support for your managers, then please call 1800 818 728 for more information.

Manager Referred Support

A manager can formally refer an employee to AccessEAP for counselling to address behaviours that are impacting on an employee’s productivity at work, for example, absenteeism, aggression, difficulty prioritising, and interpersonal style. The manager and employee agree on goals for counselling, which are then worked on in sessions. Examples of goals for a manager referral are developing time management skills, interpersonal skills, or communication skills. The manager referral is a transparent process in which the employee consents to the manager receiving feedback on progress with counselling goals.

AccessEAP's Ambassador Program

A complimentary and voluntary initiative, the AccessEAP Ambassador Program aims to de-stigmatise mental health
concerns in the workplace through peer support. By providing training to your employees about their Employee Assistance Program (EAP) and common mental health issues, it empowers colleagues to support and encourage each other in seeking assistance. AccessEAP's Ambassador Program can be added to your existing package and integrated into an existing program.

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