Quality Policy
AccessEAP strives to improve the mental health of our communities through the delivery of high-quality counselling and training services. Our team of highly experienced professionals delivers these services throughout Australia. Our team is passionate about helping people who help people and giving back to our community.
Our purpose and vision are underpinned by six core pillars that ensure a sustained focus on continually improving the services we deliver and exceeding our customer and client expectations:
- Operational Excellence in Client Delivery
- Proactive Customer Leadership
- Fit-For-Purpose Product Suite
- Engaged and Thriving Workforce
- Robust Enabling Technology
- Solid Governance Foundations
The AccessEAP Quality Management System (QMS) serves as the common foundation to support achievement in each of these six pillars – driving us to achieve improvements whilst also ensuring we meet the relevant customer, regulatory and quality standard requirements. All employees play an integral role in ensuring we provide the best quality services possible by demonstrating a strong commitment to our purpose, vision and effective operation of the QMS.
Our Quality objectives go hand in hand with our broader business objectives and the QMS framework allows us to monitor and evaluate our progress against these objectives in our continuous pursuit of excellence and quality for our customers and clients.
Fiona Mackenzie | Chief Executive Officer (she/her)
Employee Assistance Professionals Associations of Australia (EAPAA)
EAPAA is a National Professional Association, with International Affiliation, which aims to ensure the highest professional and ethical standards in EAP provision in Australasia.
In cooperation with employees and management, EAPAA members' primary objective is to provide some of the most effective employee assistance services to individuals and their families suffering from personal or work-related problems that negatively affect their work and well-being.
AccessEAP is a large provider member of the Employee Assistance Professionals Associations of Australia (EAPAA), which demonstrates our commitment to the development of best practices in EAP in Australasia. We are also members of the International Employee Assistance Professionals Association (EAPA) and the Asia Pacific Employee Assistance Roundtable (APEAR).
Quality
Access Programs Australia Ltd has been registered by INTERTEK SAI Global as conforming to the requirements of: ISO 9001:2015. This refers to our provision of a broad range of psychological services including employee assistance programs involving activities such as face-to-face and telephone counselling, staff training, organisational development and management consulting.
Security
Access Programs Australia Ltd has been registered by Global Compliance Certification as conforming to the requirements of Information Security Management System ISO/IEC 27001:2022. This refers to our Information Security Management System for the provision of Employee Assistance Program Services.
