Find out how AccessEAP can support you and your organisation by contacting us on 1800 818 728.
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The benefits of diversity and inclusion are all around us.
Let’s start by looking at the natural world. To quote the European Commission: “Biodiversity is the key indicator of the health of an ecosystem. A wide variety of species will cope better with threats than a limited number of them in large populations. Even if certain species are affected by pollution, climate change or human activities, the ecosystem as a whole may adapt and survive.”
It’s not a huge leap to see how this quality of our natural world applies to the world of human communities and the community of ideas that those humans generate. Adapting and surviving applies just as much to individuals, groups, teams and organisations as to an ecosystem.
Start with considering what happens inside your own head. Is your habit to think the same recurring thoughts, reading, listening to, and talking about the same viewpoints all the time? Or do you sometimes entertain ways of looking at the world that are less common for you so you have an opportunity to consider situations from a different perspective?
And when we have a group of people who all come from the same background, with similar life experiences and education, these people will all tend to think the same. This might make coming to agreement a piece of cake, but it also can create shared blind spots. Group-think often occurs in teams and organisations where there is lack of diversity. Decisions don’t get questioned, the overall status quo doesn’t get challenged, and as the external environment changes, as inevitably it will, and different threats and opportunities arise, they may go unnoticed or not seen with sufficient clarity until the opportunity is missed or the threat is too great.
We often focus on our physical health, but it's important to consider and put effort into our mental health as well. Have a look at our top tips below for a kick start or reach out to us to discuss how you can boost your wellbeing.
If you are struggling, please reach out for help. Call AccessEAP on 1800 818 728.
We are here to support you, whatever the nature of your concerns. For a confidential conversation with one of our experienced clinical professionals, please contact AccessEAP on 1800 818 728.
Shari Walton, Organisational Development Consultant
Psychological safety is an integral part of health and safety at work. While companies may be aware of its importance, the process of creating a psychological safety strategy and putting it into practice can feel daunting.
The first step is understanding what is meant by psychological safety.
What is a psychologically safe workplace?
A psychologically safe workplace is one that protects people from psychological hazards. A psychological hazard is anything that could harm someone’s mental health.
Stress is a completely normal and useful part of life. Without stress, a muscle grows weak. With the right amount of stress, a muscle grows strong. But too much stress and a muscle can become injured, and then we need time for rest and recovery. Problems arise when there is too much stress. So if we experience no stress at all – there are no challenges in our life – we can become bored and even depressed.
When we face the right amount of stress - a challenge that stretches us and is manageable - that can bring an enormous amount of satisfaction, growth and learning. This keeps our mind healthy. When we face too much stress - a challenge that is overwhelming – that can wear us down. And just like when we overuse a muscle, if we don’t take time to rest and recover, we can experience ongoing pain, and the damage can become worse.
The amount of stress we experience is a result of two things – our external world (what’s happening around us) and our internal world (how we think and feel about what’s happening, as well as our physical wellbeing). We can’t always make choices about what challenges we face, but we can always consider how we think about what is happening to us and then work at changing that.
Let’s look at a resilience model that has been found to be very helpful in managing stress. It’s called the 3-Ps. It’s designed by one of the founders of Positive Psychology, Martin Seligman. The three Ps stand for Personalisation, Permanence, and Pervasiveness. They are the ways we think that increase our stress levels.
Personalisation is when we believe we are the sole source of a problem rather than considering how our circumstances are contributing. For example, if you were more organised, perhaps you could get all your work done. And perhaps your workplace practices share in the responsibility. Talking with your colleagues and manager about how work is distributed may form part of the way forward.
Quarter 2 of the Wellbeing Calendar has launched! Thriving through change can be difficult so we have created the Quarter 2 Pack to help get you started.
The theme for Quarter 2 is Thriving Through Change, highlighting the following key awareness days:
Download the Quarter 2 Pack - Thriving Through Change
Access the calendar and the Q2 Pack (Poster, Infographic & Activity) via the Employee Login Area - https://www.accesseap.com.au/employees/index.php
“Yes, I’m stressed and barely sleeping. But that’s reasonable given what’s going on. My mortgage rate keeps going up month after month, I can really see the effect of inflation on how much I’m spending, and now my boss is talking about re-structuring so I’m worried about my job. How could talking with someone about it help? I don’t need a counsellor.”
We recognize that for many people speaking with a counsellor doesn’t seem like a helpful thing to do and it may feel quite daunting. Why would that help? is a very reasonable question. A recent study found that there was one main skill that counselling teaches that makes it helpful – ‘psychological flexibility.’[1] Psychological flexibility consists of three components – all of which can be built through seeing a counsellor.
Awareness, Openness, and Valued Engagement can all be learnt and developed. We can change the way we think – counselling is very good at helping us do that. And when we bring these three elements more into our life, we find we have more choice and control. We are more aware of what it is worth putting our energy into.
Let’s return to the person I quoted at the beginning of this article – the person who is experiencing many stresses, and doesn’t see any point in counselling. A friend convinces them to call us, and they arrange some counselling sessions. After their first session they recognise that simply stressing about rising interest rates and cost of living doesn’t help – but action does. So they get some specialist financial counselling from us which helps them lessen their debt levels. They then speak with a nutrition counsellor, they start eating more healthily and exercising more, which in turn helps them sleep more soundly. They also speak with a career counsellor who helps them plan for their next career step.
Above all, they learn they have more say over how they feel and think than they imagined they did. They are more in control of themselves and their life. That’s why you speak with a counsellor!
International Women's Day is held each year on the 8th of March. This year's theme is #EmbraceEquity.
A world that's diverse, equitable, and inclusive. A world where difference is valued and celebrated. Together we can forge women's equality. Collectively we can all #EmbraceEquity.
For more information about how you and your organisation can get involved including customisable Social Media content, see the International Women's Day Website.
AccessEAP IWD Panel Events
AccessEAP is excited to be running panel events for International Women's Day in partnership with The Kraft Heinz Company. Our influential speakers will share their stories and experiences with equity, diversity and inclusion.
Right now, parts of New Zealand are experiencing natural disasters, causing loss and damage. Natural disasters disrupt lives physically and psychologically, creating intense emotional distress for individuals, families and whole communities.
It is important through times such as these to identify those of your people who may have been directly impacted and provide assistance where possible. Events such as these can be challenging, as the combined uncertainty about the immediate situation as well as fear and concern for what may lie ahead over coming days and weeks can exacerbate our thoughts and feelings.
As a leader, your organisation plays a vital and valuable role in assisting and supporting your people and their families in the immediate aftermath and moving forward. We encourage you to help your people feel they can focus on their immediate priorities, which is the physical safety of family, friends, loved ones and their homes and possessions. As a leader, take the time to check in with your people, and where appropriate, remind them that their EAP is available and able to help support them through these challenging times. Many people will want to be seen as “coping” so asking how they are going is really important. Being prepared to provide initial and long-term support for people will enhance and promote their own personal coping strategies and resilience.
To support those that may have been affected by the event, we have included documents for individual strategies (download pdf here) and tips as well as information for managers and leaders (download pdf here). These tools are also available through the AccessMyEAP App.
If you have any questions or would like to better understand what you can do that will meaningfully support your team, the experienced clinicians on our Manager Support Hotline are able to help you help your people. As manager, your individual needs matter just as much. Reach out for support when and if you need it. We are here to help.
Women’s Invisible Load
The invisible load is a book written by Dr Libby Weaver, which breaks down where much of our stress and overwhelm comes from. This book inspired one of our Associate Clinicians, Julie Chalmers, and is a topic she brought to light during our International Women’s Day Events. We wanted to share more on this insightful topic which affects most women. Whether they realise it or not.
“Our invisible load is the stress we carry, that no one sees, that drives how we think and feel. From the physical load on our body to the emotional load in our mind, this invisible load is what really sits at the heart of our stress. And until we learn to unpack this, reducing our experience of stress will be almost impossible.” Dr Libby Weaver, The invisible load.
What’s your invisible load?
Invisible loads can look different for each of us. It’s about carrying the mental burden of ‘responsibility’ even when we’re sharing the load or not physically doing the task that responsibility relates to. Perhaps you are the walking family calendar; you know when it’s time to take the dogs to the vet, when the children are due their vaccinations or what vitamins they need to take after dinner each night. Someone’s birthday? You remember to buy a present and send a card. Or perhaps you are the responsible one who manages the family budget and takes care of all the bills. Maybe you’re the planner, planning every detail to the last dot. An upcoming family holiday? You scroll through the latest deals, assess the safest countries, and decide on what is the most affordable spot.
If you are reading this, you probably work in an organisation, and if you work in an organisation you almost certainly are very aware of the passing of time as measured by a clock. On my computer screen I see the clock on the bottom right-hand corner. It’s telling me I have an hour until I need to stop writing this article so I can be somewhere else.
We arrive at meetings at agreed clock times, we catch planes, trains, buses and meet with our friends in restaurants all at agreed clock times. So it can seem that a clock and time are the same thing.
But different cultures have different ideas about time. Some cultures are more clock-time oriented, and others more activity or event-time oriented. The first looks to the clock to measure how long a task should take – it’s a more mechanical approach. The second is more focused on the group sense of how long an event takes – it's focused on how the community feels about the event and the changing environment in which the event takes place (for example, the changes as the sun rises and sets).
And then there are other time senses that we have. We all experience biological rhythms – like sleeping and waking, appetite changes, fluctuations in our body temperature, and the menstrual cycle.
Then there’s our subjective experience of time. When we are bored, time can feel like it’s dragging, and a task will never end. And then, when we are racing to complete a task it can feel like time has sped up. And when we are emersed in something we love doing, it can feel like time stops, and when we finish what we’re doing we realise hours have past.
From time to time we all encounter situations where we need to have a constructive conversation with someone. It may be that your job requires you to have these conversations with people on a regular basis. A common myth is that raising the issue might make things worse. However, a carefully constructed conversation might save things from getting worse.
Here are some tips for initiating a potentially difficult conversation:
It can be easy to stop ourselves from raising concerns by minimising their importance. For example, we may tell ourselves we are “just being silly” or we are “being too sensitive” or “it’s not such a big deal really”. If it is impacting on you or someone else negatively, it is important. Be clear with yourself about the reasons why you are initiating the conversation.
Let the person know that it is their behaviour which is upsetting or concerning to you.
As a part of our Wellbeing Calendar's Theme of Finding Balance, below is an activity to help you focus on what you can control.
1. On a piece of paper, draw two circles – one inside the other.
2. The inner circle is the Circle of Influence where you write worries you can control.
3. The outer circle is the Circle of Concern where you write worries you cannot control.
4. The points in your Circle of Influence are where we can make proactive change in our lives by calling on our connections and strengths for a positive result. The more we focus on our Circle of Influence, the happier and more in control of our lives we will feel.
Dorienne Spennato, AccessEAP Director, Clinical Services Delivery and Sally Laugesen, Associate Director, Organisational Development and Workforce Strategy Workforce discuss the pilot program implemented at the Sydney Children's Hospital.
Sydney Children's Hospital Pilot Program
As we continue to navigate through the challenges of COVID, we know that healthcare workers are on the frontline and still under immense pressure. Recognising the strain facing the healthcare industry, we partnered with Sydney Children's Hospital in 2020, implementing a pilot program to bring EAP to their people. With healthcare workers experiencing fatigue, high workloads and long hours, the aim of the program was to provide accessible support at a crucial time. Our approach was collaborative, investigative and collective, to ensure we were providing the right support.
A permanent onsite clinician was offered to all staff at group and individual levels. Supervision and wellbeing checks were also implemented to support differing roles. The result of the program was increased awareness, trust and utilisation. Staff are using both the EAP and onsite service, more than doubling the uptake of counselling services and leading to better outcomes for their people.
How can we support you?
AccessEAP is your Employee Assistance Program (EAP), your proactive mental health and wellbeing service here to support you. Confidential and free for staff, we offer access to counselling, coaching and training. Utilising EAP has become even more important in recent times, with people facing long wait times for counselling appointments through their GP and with the reduction of the Medicare-funded psychology sessions occurring at the end of this year.
During the pandemic, the government increased the number of Medicare-funded psychology sessions each year from 10 to 20, recognising the impact the pandemic was having on the mental health of Australians. In the 2021-22 financial year alone, 1,023,241 additional sessions were provided by psychologists1, highlighting the real need for support. This increase will end on the 31st of December 2022, reverting to 10 sessions.
The decision to reduce the number of Medicare sessions was based on a study from the University of Melbourne. The study suggested the current system was not providing equitable access for lower socio-economic groups and those living in regional areas. The government will convene a forum of experts and people with lived experience of mental illness early next year to assess the recommendations of the University of Melbourne report.
The danger of reducing the Medicare-funded sessions before that review is completed is increased anxiety in the community and more barriers for those with mental health concerns to receive adequate support. At AccessEAP, we acknowledge that people may be concerned and recognise that this change may affect you or people within your organisation. With the reduction of sessions, we encourage the use of EAPs to help bridge the gap with long wait times and to add another layer of support.
We are here ready to support you. Contact AccessEAP on 1800 818 728.
Shari Walton, Organisational Development Consultant
A key building block of positive psychology and wellbeing is character strengths. These 24 positive traits were determined in a 3-year research project involving 55 scientists and are manifested behaviourally, cognitively, and emotionally. They form part of the Engagement pillar of Professor Martin Seligman’s wellbeing model, and everybody has experienced at one time or other getting lost in an activity because it is so engaging. This is often referred to as “being in the zone” or in a state of “flow”, a theory introduced by Hungarian-born researcher Mihaly Csikszentmihalyi in the 1970s. During this optimal flow experience, individuals feel strong, alert, in effortless control and at the peak of their abilities.
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Research proposes that everyone has 24 character strengths. These are personality qualities like creativity, honesty, humour, and perseverance. What makes everyone unique, is that some strengths come more naturally to them than they do for others.
When you complete the free scientific VIA Character Strengths Survey, your results will reveal which strengths rank highest and lowest for you. Understanding and applying your strengths will help you increase happiness levels, boost confidence, strengthen relationships and improve work performance. For leaders, they can provide greater insights into individual styles, team dynamics and contribute to developing a high-performing, effective team.
AccessEAP wishes you all the best for the Festive Season. We appreciate the opportunity to be your pro-active mental health and wellbeing service and would like to thank you for continuing your partnership with us. Through utilising the service, you have helped make the lives of vulnerable children and families a little easier. As a profit-for-purpose organisation our surplus profits go to programs that support vulnerable women and children. For more information about the H.O.P.E. Program, see here.
Please be assured our counselling and onsite services are available 24/7, 365 days a year however our other business functions observe the Australian public holidays and a break from 26th December to 13th January 2023.
AccessEAP acknowledge Aboriginal and Torres Strait Islander Peoples as the First Peoples of the lands we live and work on throughout Australia. We recognise their continuing connection to land, waters, culture and community as we pay our respects to the Elders past, present and future. We extend that respect to all Aboriginal and Torres Strait Islander Peoples who connect with this website.
Aboriginal and Torres Strait Islander Peoples are advised that this website may contain images, voices and names of people who have since passed away.
AccessEAP acknowledge Aboriginal and Torres Strait Islander Peoples as the First Peoples of the lands we live and work on throughout Australia. We recognise their continuing connection to land, waters, culture and community as we pay our respects to the Elders past, present and future. We extend that respect to all Aboriginal and Torres Strait Islander Peoples who connect with this website.
Aboriginal and Torres Strait Islander Peoples are advised that this website may contain images, voices and names of people who have since passed away.
