Welcome to the Aboriginal and Torres Strait Islander Peoples Dedicated Line: part of your EAP, provided by your employer and delivered by AccessEAP.

Working With You:

Our Customer Services Team participate in mandatory ongoing cultural competency training and are available to speak with you to facilitate the referral process to one of our Aboriginal and Torres Strait Islander Counsellors, Coaches or Mentors. Please call to make an appointment between EST 8am - 6pm Monday to Friday or outside these hours to make a booking.

At AccessEAP our Cultural Wellbeing Team includesboth Aboriginal and Torres Strait Islander Counsellors and Culturally Sensitive Counsellors. If appropriate our Cultural Inclusion Co-Ordinator is able to assist any individual circumstances and will work with you to identify the most culturally safe options to support you or your organisation.

Together we find the right way to provide culturally appropriate support that works for you, sharing and caring in a respectful, confidential and safe space. Having a yarn can help with the day to day challenges at home or in the workplace such as;

A discussion with Dorienne Spennato (Clinical Services Manager) and Julie Chalmers (Senior Clinician for Queensland)
Duration: 17 mins

Shari Walton, Organisational Development Consultant

Emotional intelligence is a key component of effective leadership. Being in tune with your emotions and having sound situational awareness is a powerful tool for leading yourself and teams. Understanding emotional triggers, the power of gratitude, emotional agility, and empathy, are essential ingredients to strong leadership.

Social psychologist Dr Barbara Frederiksen indicates that positive emotions lead to novel, expansive or exploratory behaviours that over time manifest to meaningful long-term social and relationship benefits. Harvard Medical school psychologist Dr Susan David offers unique expertise on cultivating more agile, healthy, resilient, and authentically happy people, families, workplaces, and communities.

To live a rich and purposeful life we need to paint with the full palette of human emotions. Having emotional agility allows us to recognise and understand what emotions we are feeling and be conscious about them rather than being driven by them. It allows you to be more intentional as a leader and to encourage individuals to recognise and feel their emotions. Engagement, creativity, and innovation will flourish under this emotionally agile leadership approach.

How can you lead with emotional agility for yourself and your team? 

Published in Dynamic Business 7th September 2022

When discussing R U OK? Day, Fiona Mackenzie, AccessEAP CEO says, “We want to encourage workplaces to extend the conversation beyond a singular day, turning mental health into an ongoing discussion that is free of stigma, year-round”.

Read More

There are many different personal boundaries at work that, when acknowledged and respected, make for a fairer more equitable work environment. Here, we focus on the importance of respecting workload boundaries - an issue we are hearing more of.

What is a boundary? The dictionary definition is “a line which marks the limits of an area; a dividing line”. So inherent in the word boundary is knowing our own and other people’s limits.

Let’s look at two examples.

• After Jim said ‘yes, sure, I’ll take care of that’ to the sixth person that day, he realised he had a problem. How was he going to get all this done? There was still his own work to do, and he’d promised to help all these other people. Another late night…
• Sarah was great at strategy and planning – came as second nature to her. She had risen up the ranks fast. She liked working long hours, and expected others to do the same. It wasn’t unusual to receive an email from Sarah that had been sent after midnight asking for work to be completed that same day, regardless of the other work the person had planned.

While there are many differences in their behaviours, one thing that is similar between these two people is their lack of acknowledgment of and respect for workload boundaries.  In Jim’s case, it’s lack of acknowledgement of his own boundaries. There is a saying that any strength, when taken to extremes, becomes a weakness. Jim’s wish to help others is commendable – we all like it when a colleague offers to assist us with something. But in Jim’s case, he is helping so much that his own work is suffering – and it’s quite possibly negatively affecting his own wellbeing.

In Sarah’s case, again, the ability to work long hours and bring others along for the ride can certainly help boost productivity and produce great results – but taken to extremes, it leads to others burning out, and perhaps becoming resentful that their own priorities are not being acknowledged.

It’s ok not to be ok. It’s even more ok than ever to not be ok through our current pandemic. When you find yourself consistently challenged in ways you’ve never really experienced before, over an extended period of time, it’s easy to feel drained. We are in a period of time that we can say is unique for most of us as our lives change and evolve in response to the pandemic. At the moment that you find yourself reading this take a pause and acknowledge that in spite of all the challenges you have done the best you can do, and that’s more than can be expected. Remember, “It’s ok not to be ok”.

If you need to prioritise your self-care download our Personal Tool for Keeping Mentally Healthy.

Support is available. Reach out to us here at AccessEAP on 1800 818 728.

The Mission Statement for R U OK? is to inspire and empower everyone to meaningfully connect with people around them and support anyone struggling with their life circumstances. R U OK? has resources to help create the skills for great conversations that are a normal part of your everyday check-ins with colleagues and friends. It was started by Gavin Larkin, whose father committed suicide in 1995. In 2009, Gavin chose to champion just one question - “are you OK?” - to honour his father and to try to protect other families from the pain of suicide. Working with Janina Nearn, the R U OK? movement was born.

Asking R U OK? is not just for R U OK? Day (held each year, nationally, in early September). It’s a habit for all of us to cultivate every day of the year. Checking in on someone when we notice they might not be OK assists people to feel connected, supported and hopefully prevents them from spiralling downwards.

In addition to us as individuals checking in on the people around us, we can help create an R U OK? workplace culture. An R U OK culture means that you feel comfortable asking your colleagues how they are every day - and mean it! Be ready to have a chat if they say they’re not ok – take the time to be with them to listen. Trust your gut instinct if you sense someone isn’t OK – reach out to them and have a chat.  It’s a workplace culture where leaders role model caring behaviours towards others, taking time to listen. An R U OK? culture is having time for each other and asking someone if they’re ok if you sense that they aren’t.

What are you doing to contribute to the creation of that sort of culture?

It might be that a colleague’s behaviour changes in some way. They may seem withdrawn, not their usual chatty self, they may have taken a few days off work unexpectedly, or seem irritable, and this change in behaviour continues for a week or two. It’s important to be aware that if these signs continue to be present for more than a couple of weeks it is advisable that someone see their GP or make contact with a counsellor (perhaps through their EAP program).

Natural disasters like floods, bushfires, droughts and cyclones, disrupt lives physically and psychologically, creating intense emotional distress for individuals, families and whole communities. Organisations play a vital and valuable role in assisting and supporting their employees in the immediate aftermath and in the days, weeks and months following a disaster. It’s important to be aware that everyone will respond differently and everyone’s needs will be different, initially and over time. Being prepared to provide initial and long term support for your employees will enhance and promote their own personal coping strategies and resilience. The following information may also be of assistance:

For individuals, see our tips and strategies (download pdf here).

As a manager, there are a few things you can do to support your employees (download pdf here):

1. Normalise reactions: Accept that people will experience a range of emotions and that it is normal. Once the event is over it doesn't mean people's feelings go away. Acknowledge their feelings and reassure people that their intense feelings are normal given the disaster.

2. Try to keep calm and lift spirits through community involvement: Provide reassurance that "we will get through this together" and focus on the things that were managed well, e.g. the brave responses of emergency services. People feel united in the shared experience and can support and comfort each other. This connection and sense of helping is critical to coping.

#WomensHealthWeek 5-11 September 2022

With the stress COVID has placed on everyone's lives, along with other challenges faced in 2022, it’s now more important than ever to look after your overall health and wellbeing. This September, Women’s Health Week will be a great reminder to take time out to check in on your health and to keep making positive changes that can last a lifetime.

For more information and resources visit the Jean Hailes' Women's Health Week Website. It's time to put your health first.

With so many competing demands and expectations, the struggle to keep up with both work and home commitments can be extremely stressful. When stress persists to a point that a person feels they aren’t coping, it can affect the functioning of their day-to-day life as well as their overall wellbeing. The stressors of too much ‘juggling’ together with trying to do things well and be ‘good’ at everything is impacting women and their ability to sleep, think clearly and make decisions.

If you would like to arrange an appointment for yourself call us on 1800 818 728. Find out more about our counselling service here.

Life is always unpredictable and to some degree, confusing. And for many of us, this is one of those times. With the ongoing pandemic, natural disasters and personal changes in our lives, it can be hard to find a way of being that doesn’t draw us into feelings of anxiety and uncertainty.

And this is where Positive Psychology comes in.

Positive Psychology is not about pretending that everything is OK, and it’s not “look on the bright side!” That sort of ‘positivity’ is not helpful and can be upsetting in certain situations. Positive Psychology is the scientific study of what helps us to flourish. And when we flourish, we are much more likely to be more creative and be better at solving complex problems and meeting adversity. The term ‘flourish’ is often used in positive psychology. It means more than just managing and getting through life. Martin Seligman, one of the founders of positive psychology, talks about flourishing as finding fulfilment in our lives, accomplishing meaningful and worthwhile tasks, and connecting with others at a deeper level.

These are ways of living that we can pursue, whatever is happening around us. Ways to move towards flourishing are summed up in the PERMAH model. You can read about PERMAH and other ways of living that help us live a full and meaningful life in our Positive Psychology tip sheet (access through the AccessMyEAP App).

Along with cultivating flourishing, it is also important to be kind to ourselves. All of us will, at times, face adversity. By cultivating self-kindness, self-forgiveness, and self-compassion, we are better able to handle and recover from adversity, and we are better able to practice kindness, forgiveness and compassion towards others. These, together with pursuing a flourishing life, can create a sturdy raft on which we can navigate unpredictable and confusing times.

WIN News 17th August 2022

Newport & Wildman is proudly part of AccessEAP. Director Melita Griffin and Clinical Services Manager Dorienne Spennato spoke with WIN News yesterday. Discussing R U OK? Day, with the message to check in with those around you and to keep having ongoing meaningful conversations.

Watch the video here.

Shari Walton, Organisational Development Consultant

Professor Martin Seligman, one of the world’s leading researchers in positive psychology identified that leaders who role-model positive psychology encourage a flourishing workplace, where scientific research is translated into improved leadership, better mental health, increased wellbeing and higher performance and satisfaction for individuals, improved employee engagement and retention and higher overall organisational effectiveness.

The way we work has shifted dramatically recently with hybrid working, remote teams and virtual interactions making positive workplaces more important than ever before. The ability of leaders to focus on strengths is crucial to achieving wellbeing.

Humans are hardwired to pay attention to negative experiences, and we have a propensity to learn from and use negative information more than positive information. Individuals may be unaware of what influences happiness in their life from one day to the next. At the heart of positive psychology lies the belief that people can lead happier, more meaningful, and fulfilling lives by moving their focus away from the negatives toward a more balanced perspective.

Many positive psychology exercises, such as gratitude journaling, lead to positive outcomes and the below exercise will help leaders find meaning and value from their own experiences by exploring their strengths and how they can utilise them to achieve desired goals and develop a sense of meaning and fulfilment.

Creating Psychologically Safe Workplaces

Thursday, 8^th September is R U OK? Day and AccessEAP would like to support you and your people to feel confident asking “R U OK?” and give you the tools to keep the conversation going. The ongoing pandemic, natural disasters and tragic events over the last year have been challenging for everyone, and this September we are focused on helping people have these conversations and feel confident to respond if someone says they are not OK.

R U OK? Day is often the busiest day of the year for us here at AccessEAP. Given the challenges we are facing, we expect this year to be the same. Training sessions sell out quickly. 

Exercise 

• Exercise provides a mood boost and a more energised outlook on life thanks to the release of endorphins. Exercise can help to lift low mood.
• Exercising with a buddy, provides a sense of belonging through the sharing of common interests. It also helps motivate and keep you on track toward your health goal.
• Participating in a sport or reaching a personal physical goal promotes a sense of mastery, accomplishment and increases self–esteem. Set yourself a physical goal no matter what your current fitness level is. Remember tackling small ‘chunks’ of a larger goal will see you mastering your chosen activity in no time! For example, commit to a 20-minute power walk each morning and increase this by 10 min increments each week until you are walking an hour a day.
• Exercise improves cognitive function. It has been proven decision-making and problem-solving ability improves after exercise. We all know the feeling of going out for a walk and coming back with a ‘clear’ mind. Some may even choose to use their lunch break as an hour to hit the gym, go for a jog, walk or train in a group.

Sleep

• A good night's sleep helps foster both mental and emotional resilience. Chronic sleep disruptions set the stage for negative thinking, depression, anxiety and emotional vulnerability. Being physically active throughout the day can help you get a restful sleep. See here for more tips to sleep well. 

Nutrition 

• There is a growing body of evidence to demonstrate that the food we eat affects our mental health. For example, dietary changes have been successfully trialled in the treatment of clinical depression. The positive effects of good gut health also extend to improved mental performance, something to think about!

• AccessEAP offers the opportunity to receive a consultation with a nutritionist for advice about dietary changes to better support wellbeing. One nutrition consultation is part of your EAP session entitlement.

We know we need sleep but how do we get a good night's sleep? 

It's important to have sufficient, regular, good quality sleep so we can function effectively in our busy lives and help to maintain strong, robust immune systems. Nine hours a day is the standard health professionals suggest while realising that for many people, because of multiple competing demands, this is often difficult to achieve. The importance of short “nana naps” cannot be underestimated, as well as short, still “zone out times” during the day to help us to refresh our brains and bodies. If we review our sleep pattern there are probably some small things we can do to make our routine healthier – and we’re likely to then be surprised by the difference they make.

Some Useful Tips

• Aim to go to bed at a similar time as often as you can so you can have enough hours to help repair and heal the body from the stressors of the previous day.
• Spend a quiet period immediately prior to turning in to help your body and mind settle.
• A warm bath or shower before bed can trick the body into calming down, loosening.
• Get to know your body and the effects of alcohol, spicy food and other stimulants too close to your bedtime.
• It is preferable to keep your bedroom as distraction-free zones - no phones, TVs, iPads etc.
• Darkening the room so your body automatically prepares itself for rest can be helpful.
• If listening to music, keep the volume low enough and the type of music soothing enough, so you are likely to drift off.
• If you regularly wake up during the night and have difficulty falling back to sleep, remember that it may help to get up, have some water or a soothing tea, sit and quietly breathe, rather than lying in bed tense and frustrated that you are awake. Once we notice you are feeling more soothed and settled return to bed.
• Some people find it helps to read for a while or have a shower before trying again. It is to do with interrupting the pattern of tension and trying something different that may help to soothe your mind and body.

It is worth formulating your own list of practical, healthy, accessible, common sense ways to soothe your body and mind, so you can get optimised times of rest and rejuvenation.

We’re kind to friends and our colleagues. We encourage our children to be kind. So why is it hard to turn that lens of kindness back onto ourselves? Are we are being selfish, wasting time with self-care? We know how hard it can be, especially during a pandemic, to be nice to ourselves but if we drive ourselves on relentlessly, something will give.

At AccessEAP, we talk to a lot of people about their ‘stress signature’. How do you know if you’re stressed? Stress shows up in our bodies (headaches, racing heart, insomnia), in our thoughts (excessive worry and catastrophising), behaviours (drinking to relax, not sleeping well) and relationships (being snappy with people, reactive to situations that normally slide right past us). 

Stress can be pretty awful, but it has reasons for putting us on edge. That surge of adrenaline when we are in danger tells our heart to pump blood to our limbs. Non-essential systems like digestion shut down (hence that sinking feeling in our gut when we are scared). This allows us to fight our way out of danger, or flee. Which is good when confronted with something dangerous but not so useful in our day-to-day lives. If we are constantly on edge, our fight or flight status leaves us exhausted. The stress hormone, cortisol, is key to this defence system but long-term it plays havoc with our bodies – blood sugar and blood pressure skyrocket, memory is affected, higher levels at night create insomnia.

By identifying our personal stress signatures, we can try and intervene to minimise the short and long term impacts on our lives. This can be as simple as taking a lunch break (not working while you eat), or making sure you have a real weekend with people you care with (not always checking emails). We all know the concept of self-care; eat well, exercise, relax, social connection, get enough sleep. It’s hard to fit what feels like downtime into our busy lives, but the benefit is huge in terms of our health, sanity, quality time with family and friends, and increased clear thinking, which means higher productivity.

For more tips on Self-care and managing stress during the pandemic, click here.

Sunday 24^th July 2022 is Stress Down Day, a fun and easy initiative designed to reduce stress and raise vital funds for Lifeline Australia. Stress Down Day promotes happiness, encourages help seeking and raises awareness of suicide prevention through raising funds for Lifeline's crisis support services. For more information, check out the Lifeline Website.

"Research shows that 90% of Australians feel stressed - with 74% of people reporting being stressed from work. This Stress Down Day we are asking you to 'task yourself with 30 minutes of movement' in recognition of the importance of taking some time out to relax your mind and body and give yourself a break:

• 30 minutes of yoga
• A walk around the block or along the beach
• Swim
• Ride
• Dance

Whatever form of movement makes your body feel good!" Stress Down Day.

Self-care and managing stress during the COVID-19 pandemic

For more information or to arrange an appointment, please contact us on 1800 818 728.

Shari Walton, Organisational Development Consultant

Conflict is a continuum. Not enough can lead to apathy, artificial harmony, individuals suppressing their wants and needs and too much can lead to loss of self-confidence, disengagement, depression, break-down of work relationships or lack of productivity.

As a leader, how you manage smaller conflicts will impact how many escalate into serious conflicts such as severe employee relations issues, staff turnover, low employee engagement, and even legal claims.

Conflict may arise due to a range of factors including miscommunication, lack of information, conflicting goals, different values or unequal power and access to resources. Whilst conflict is a natural workplace phenomenon, if managed well it can be beneficial for an organization as it can stimulate diversity of thought, development of more mature and meaningful interpersonal relationships and contribute to innovation.

Consider a recent conflict you may have found yourself in and self-evaluate your response using this checklist:

Australia is a country of extremes which can challenge us and impact our lives in profound ways. Right now, parts of the country are experiencing floods which are causing losses and damage across the State. Natural disasters like the current storms and floods disrupt lives physically and psychologically, creating intense emotional distress for individuals, families and whole communities.

It is important through times such as these to identify those of your people who may have been directly impacted by the storms and floods and provide assistance where possible. Storm and flooding events such as these can be challenging, as the combined uncertainty about the immediate situation as well as fear and concern for what may lie ahead over coming days and weeks as storm waters continue to rise can exacerbate our thoughts and feelings.

As a leader, your organisation plays a vital and valuable role in assisting and supporting your people and their families in the immediate aftermath and moving forward. We encourage you to help your people feel they can focus on their immediate priorities, which is the physical safety of family, friends, loved ones and their homes and possessions. As a leader, take the time to check in with your people, and where appropriate, remind them that their EAP is available and able to help support them through these challenging times. Many people will want to be seen as “coping” so asking how they are going is really important. Being prepared to provide initial and long term support for people will enhance and promote their own personal coping strategies and resilience.

•  Normalise reactions: Accept that people will experience a range of emotions and that it is normal. Once the event is over, it doesn't mean people's feelings go away. Acknowledge their feelings and reassure people that their intense feelings are normal given the disaster.
• Ask how you can help: Ask if there's anything that you can do to assist employees or if there is anything they need? e.g. flexible hours, transport or belongings. Keep talking to gain clarity on what assistance they need.
• Do not catastrophise: It is common to reflect on the "what ifs" or "what might have been". Do not speculate on how much worse it could have been. Avoid comparison of stories as each person has a right to their feelings.

To support those that may have been affected by the event, we have included documents for individual strategies (download pdf here) and tips as well as information for managers and leaders (download pdf here). These tools are also available through the AccessMyEAP App.

If you have any questions or would like to better understand what you can do that will meaningfully support your team, the experienced clinicians on our Manager Support Hotline are able to help you help your people. As manager, your individual needs matter just as much. Reach out for support when and if you need it. We are here to help. Contact AccessEAP on 1800 818 728.

It’s another NAIDOC week celebration. The theme for this year – 2022 is as depicted in the above poster. It is a fitting theme as it encourages everyone that believes in what NAIDOC stands for to embrace just that, to GET UP! STAND UP! AND SHOW UP! on all that we have decided to achieve for our people and our communities. The fact is we cannot afford to rely on others to bring about much needed changes we so desire. Any desired achievements lie squarely on our shoulders, both old, and young emerging leaders of our Indigenous and Torres Strait Islander people. As the theme calls us to do, Let us all - Get Up, Stand Up and Show Up where and when it matters most.

Now is the time to consult with Aboriginal and Torres Strait Islander leaders, organisations and community on the services and resources that best meet the needs of our people.

The tides are slowly moving and as the slogan says, we must be prepared to Get UP! Stand Up, and Show Up for without a united front we will remain standing where we find ourselves today.

 Lydia Gah, Holistic Counsellor and Coach