• Apply your EAP and OD skills
• Help make a difference every day
• Strong team environment

At AccessEAP our mission is to create thriving workplaces. We partner with each customer to promote, positive organisational behaviour, enhance employee wellbeing, improve workplace productivity  and effectively manage the mental health of every employee. As an Australian owned not for profit Employee Assistance Programme (EAP) provider, our emphasis is on understanding the unique needs of our customers and tailoring our services to support and prevent mental health issues in the workplace. Due to continued growth and an expanding service offering we need to  recruit a passionate and consultative Organisation Development practitioner to help achieve our goals and continue our ambitious journey.

Your role will be to develop strong relationships with key customers to understand their needs and work on tailored solutions to solve specific or complex people issues. You will provide clinical information and support to the customer experience teamand provide a range of clinical services including: conflict management, training, manager support, and organisational consultancy.

With a degree in clinical or organisational psychology your track record of success will be matched by your desire to make a genuine difference and your ability to engage with a broad range of Managers and Executives. Your key strengths will include your influencing, negotiation and planning and organisation skills. Most importantly you will enjoy working in a team environment that is driven by respect, collaboration  and accomplishment and where expressing your ideas and opinions is truly valued

For more information call David Williams on 0414 551 795 or to apply send your resume to dwilliams@kurtispaige.com.au

At AccessEAP we are always looking at how we can use our individual and collective strengths to achieve the best possible customer and business outcomes. Following on from the great benefit our Relationship Management team derived from their first annual strengths assessment and with the arrival of some new team members, the process was revisited last month. 

"My team members are always striving to do better and developing and growing their knowledge and skill base with every customer interaction/engagement. I want to make sure that as a team they are recognising each other's strengths and the best ways to work together to provide the best possible customer experience," says Eleni van Delft, Accredited Strengths Coach and Director Relationship Development, at AccessEAP.

We recently received very positive feedback from our customers on our response and support to those affected by the recent terrorist attack in Christchurch. Following the event and during our internal debrief I asked our customer experience team to reflect on the strengths they used on the day of the event and in subsequent days.

They responded with :

Perseverance, leadership, bravery, perspective, teamwork, kindness, judgement (decision making) and hope. It was important for the team to have the opportunity to reflect on their strengths, identifying and acknowledging the part they played in supporting our customers through a tremendously difficult time. This was not only very insightful for each individual but also reinforced that when things happen and we can all become overwhelmed in the moment they each have the strengths and resilience they need to see things through to the best possible outcome. One team member commented, “ I now know I can handle these sorts of challenges in the future”.  

Here at AccessEAP we want our teams to live our values. Collaborating to accomplish set goals with respect, integrity and curiosity, but do we want our teams to be high performing teams or do we want “dream teams”?

The creation of effective or “dream teams” has never been more important than it is in today’s digitally evolving workplace. In fact, a recent McKinsey article, mentions that “the topic’s importance is not about to diminish as digital technology reshapes the notion of the workplace and how work gets done. On the contrary, the leadership role becomes increasingly demanding as more work is conducted remotely, traditional company boundaries become more porous, freelancers more commonplace and partnerships more necessary”. [i]

In the workplace context "dream teams" are high performing with a focus on the value and satisfaction that each member receives from the team to avoid burnout and promote a sustainable team. Creating and leading these teams can be complex, regardless of the size of the team or the organisation. Today’s workplace blends not only people from many varying backgrounds, beliefs and value systems; but leaders must contend with the inevitable variations in people’s personalities and preferred ways of working with others. As any leader or manager will tell you, this is no easy feat!

One useful approach is to understand that there are various role “types” which people can play in a team. The role “type” that people play will depend on their own unique background, skill set and personality. It is important that a team have a complementary mix of “types” because they each bring something unique to the team and have both strengths and weaknesses.

Beyond understanding individual roles and dynamics, it helps to understand some of the overarching dynamics of what happens when ANY group of people come together to form a team and this is where Bruce Tuckman’s stages of team development comes into play. Although it is another management model that has been around a long time, it is still highly relevant for team to learn about the different stages of forming, storming, norming, performing and transforming. Transforming has been added to the model over time showing that some teams come together for a purpose or a time and then disband and reform but also point to the fact that every time a new member joins a team, the dynamics in the team can change and the process can potentially begin all over again.

Knowing your character strengths isn’t just interesting information. When skillfully applied, they can actually have a significant positive impact on your life. Take a free strengths test here.

The concepts of positive psychology can have many benefits in the workplace. This powerful tool is used to focus on employees’ personal strengths skills, and capabilities, as a foundation for developing their performance. Check out our Case Study where Eleni van Delft (Director of Relationship Development at AccessEAP) explains how using Positive Psychology during a period of rapid business growth, allowed her team to play to their strengths!

Here are a few tips to promote self-acceptance, resilience, and psychological flexibility:

1. Stop the comparisons!

When we take the time to stop and appreciate the people around us, and all the things we have already achieved, we open ourselves up to experiencing something wonderful. All too often, this wonder can be rapidly eroded when we compare ourselves to others who appear to be richer, stronger, faster, and more beautiful (and the list goes on and on and on). So stop comparing! There will always be people who appear to have more “things” than we do. Constantly trying to catch up to them prevents us from living our own life to its fullest.

2. Commit to seeing life in a positive way.

Focusing on developing an optimistic outlook not only helps to elevate mood by changing the way we feel – for the better - but when practiced often, cultivating an optimistic outlook protects against problems such as depression, anxiety and stress. Thinking optimistically is a skill that can be learned, and this type of thinking helps to improve our experience of happiness.

3. Move that body.

The link between our mind and body is clear. When we exercise regularly the benefits become obvious, though please remember, training like an elite athlete is not required! To get the benefit that exercise brings we need to find what suits our lifestyle and daily routine. Walking, swimming and yoga are great when it comes to relieving stress. 

4. Laugh in the face of stress.

Stress is inevitable in today’s world and happiness does not mean we eliminate stress in our lives – in fact, some stress is actually beneficial. Firstly, we need to take an inventory and identify the things that make us stress out. Then, we need to make plans which allow us to neutralise the impact of this stress. Some ideas to manage stress include:

1. Objectives and Goals

Successful teams have clear objectives that all team members are aware of and working toward. There is a clear vision and shared values. Team members are committed to the goal and live the values.

2. Participation

Active participation is evident and encouraged by all team members. Team members focus on their areas of strength for the greater good of achieving the team outcomes. Effective teams want the team to succeed and place team success above individual recognition and reward. Everyone carries their weight.

3. Trust

On May 17, 1990, the World Health Assembly of the World Health Organization approved the International Statistical Classification of Diseases and Related Health Problems (ICD 10), which no longer listed homosexuality as a diagnosis. International Day Against Homophobia, Biphobia, Interphobia & Transphobia (IDAHOBIT) Launched in 2004 to celebrate LGBTIQ people globally.
Today, May 17th is used to champion inclusion, and build a better world for the LGBTIQ community.

Find out how you can get involved on the IDAHOBIT Website.

• Make a difference everyday
• Combine your leadership and clinical capabilities
• CBD based

AccessEAP partners with organisations to promote positive organisational behaviour, enhance employee well-being and improve workplace productivity. As an Australian owned not for profit Employee Assistance Programme (EAP) provider, our emphasis is on understanding the unique needs of our customers and tailoring our services to support and prevent mental health issues in the workplace. Due to continued growth we are expanding the clinical services team and need a passionate and committed professional to help ensure the provision of best practice counselling and ancillary services that meet or exceed customer and client expectations.

Your role will be to manage, provide guidance and support to our substantial Associate pool of counsellors nationally. You will provide resourcing recommendations to meet changing business needs and be responsible for resourcing against all clinical service needs across our offices nationally. You will manage the after hours roster and team of counsellors as well as the operational aspects of the emergency after hours service. You will review and develop all Clinical Services policies, procedures and forms to ensure best practice is maintained and practices are consistent.

With a degree in Psychology or Social Work and professionally registered your track record of success will reflect your strong planning and organising capabilities.  You will be adept at engaging with a broad range of people, comfortable working autonomously, and respond well under pressure to balance multiple priorities

Your key skills will include your Leadership, analysis, judgement and outstanding interpersonal skills. Most importantly you will enjoy working in a team environment that is driven by respect, collaboration  and accomplishment. AccessEAP take the health of employees seriously and you will be working in an environment that genuinely cares about the wellbeing of all employees.

Are you a valuable team member? Let’s explore what you need to do to work collaboratively to achieve a common goal with respect, dignity and understanding. Successful teams are not only rewarding to be apart of but help members to grow and develop through shared skills and knowledge.

 Below are AccessEAP’s top ten tips for Effective Teamwork. More tips and articles to follow in the May edition of the AccessEAP In FocusNewsletter.

For more information or assistance, contact AccessEAP on 1800 818 728. AccessEAP can assist when personal, family or work related concerns are impacting on your health or quality of life and also when you need guidance on professional or personal goals or effective communication skills.

1. Objectives and Goals

Successful teams have clear objectives that all team members are aware of and working toward. There is a clear vision and shared values. Team members are committed to the goal and live the values.

Published in Human Resources Director New Zealand on 30th March, 2019.

Many people believe empathy is something reserved for home and family life, but the reality is it’s vital in business too, according to Marcela Slepica, Clinical Director at AccessEAP. Empathetic leaders often display increased emotional intelligence and are better at creating a more inclusive workplace.

Read More

With the Easter Long Weekend (Friday 19th until Monday 22nd) coming up, followed by Anzac Day on Thursday the 25th, there are a lot of April Public Holidays.

Please be assured our counselling and onsite services are available 24/7, 365 days a year however our other business functions observe the Australian National public holidays.

Resilience refers to the process of adapting while facing adversity, trauma, tragedy, threats or other sources of stress. Resilience is not a trait people are born with, rather it involves behaviours, thoughts and actions which can be learned and enhanced.

10 Tips for Resilience:

1. Make and maintain connections

2. Remember that some things are beyond your control

3. Accept change is a part of life

We understand that work and family challenges impact each other. Here are some resources to help navigate the ever changing landscapes of parenthood.

iParent- Where you can learn about the digital environment and how to help your child have safe and enjoyable online experiences.

Reachout- Helping parents support their teenagers through everyday issues and tough times.

AccessEAP offers a Supporting Working Parents Workshop specifically designed to assist participants to address the challenges and benefits of being a working parent, understand the impact of high stress levels on parenting and to identify practical strategies and skills to manage these competing roles. The workshop can be organised by contacting your Relationship Manager and is ideal for up to 15 participants.

It’s time to get on top of this stress! Learn awareness around key stressors and identify possible coping mechanisms to improve general wellbeing and functioning. Build resilience as a way to manage stress in the workplace.

Below are AccessEAP’s top ten tips for handling stress. More tips and articles to follow in the April edition of the AccessEAP In Focus Newsletter.

For more information or assistance, contact AccessEAP on 1800 818 728. AccessEAP can assist when personal, family or work related concerns are impacting on your health or quality of life and also when you need guidance on professional or personal goals or effective communication skills.

Work place stress can present in physical symptoms and manifest as fatigue, headaches, indigestion, insomnia and anxiety. Managing stress can be a key factor in feeling more productive and enjoying your work. A helpful technique that can easily be used is defusing thoughts that can lead to exasperating stress.

Research has shown that quietening the mind requires repetition and practice of various techniques to change thinking patterns. Negative or obsessive thoughts can increase stress and be unhelpful or destructive to an individual’s well-being. The exercises can use methods of visualisation, and thought awareness to assist being present. This can help to recharge energy, taking time out or simply to feel refreshed. Taking a few big deep breaths can be useful to relax the mind. Here are some simple exercises that can be incorporated into everyday life for a number of minutes from 3 to 30 minutes depending on the time possible.

• Thought patterns

Practice changing negative thinking into positive by saying to yourself “in this moment if everything was going to feel perfect exactly the way it is, how would that feel, how would I see things at the moment and what would I be telling myself ?” “what would happen if I imagined that exactly what is happening at the moment is something that I planned” ie. Instead of saying to yourself “I don’t want this to happen, why is this happening”, etc imagine you are in control and it is actually your choice the way things are happening.

Stress can be exaggerated when we think about things that will probably never happen. Ask yourself “how in this moment can I focus on what is happening in the here & now, because it is unlikely that any of the thoughts I am having will ever happen. Perhaps I can trust myself that I can deal with whatever it is when the time is needed”.

• Taste exercise

Sit at a desk with a cup of tea, coffee or juice initially smelling the aroma or scent as you take big breaths and then look at the colour of the beverage. Take a sip as if it is the first time in your life that you are tasting the beverage. Allow your thoughts to concentrate on the experience making it as pleasurable as possible. This exercise can easily be used in the same capacity when you eat.

We've put together a list of some ways to save time in our everyday lives. Not all will suit everyone but you may find one or two that can make a difference!

1. Don’t procrastinate when it comes to tasks that can be done in under 5 minutes, just get up and do it.

2. Make important decisions early in the day when you are fresh rather than trying to do this at the end of the day.

3. Play an up tempo playlist to get you moving and up the pace. It can reduce boredom and add some fun.

4. Keep distractions at bay – if you need to focus on a task turn off your sound notifications and put your phone out of sight.

One of our values at AccessEAP is curiosity, this is particularly relevant when it comes to good relationships, mental health and diversity in workplaces. It’s easy to make quick judgements about people based on stereotypes. Psychologists say that its common for people to jump to conclusions about others, as it provides a short-cut for our thinking processes and means we can focus our mental efforts on other things.

There are many ways that mental health issues can manifest in a workplace, and some of these behaviours can be very challenging. This can create misunderstandings, assumptions and even conflict between people. For instance, someone who is frequently absent from work or irritable when they are at work, will most certainly have an impact on their team and the people responsible for managing them. It’s easy to become frustrated with this type of behaviour and label a person as “difficult” or “hard work”.

The challenge for all of us is to stop and ask questions, to be curious about the behaviour. It takes time and effort to look below the surface of someone’s behaviour. An analogy which psychologists commonly use to encourage us to better understand one another is the iceberg. Often we only see that which is above the water surface, the proverbial tip of the iceberg. We don’t see what lies beneath, and we certainly won’t understand what is under the surface if we don’t ask questions. This is where an attitude of curiosity becomes important.

If someone in your workplace is behaving in a way that bothers, frustrates or concerns you, take a pause to try to understand what’s going on. Remember our tendency to take short-cuts in thinking. Next time you find yourself doing this, pause and ask if there could be alternative explanations. Our own biases tend to come into our interpretations and assumptions. The only way to really understand why someone is behaving a certain way is to ask.

Look around at the people in your work environment and try to name three things that you know about them based on conversation or questions you have asked. What do you know and understand about them as a person? Recently we used a technique during Feel Good February. All employees were invited to use G.L.A.D as a guide to write something anonymously to another employee. G -what am I grateful for about the other person? L- what have I learned from this person? A - what do I appreciate? and D, what delights me about the person or their behaviour. Employees could write something about one or all of these. This exercise was rewarding especially because it was anonymous and a great way to inspire curiosity and to focus on the positive in each other. For more information see our G.L.A.D. blog post here.

Harmony Day is about inclusiveness, respect and belonging for all Australians, regardless of cultural or linguistic background, united by a set of core Australian values. Held every year on 21 March. The Day coincides with the United Nations International Day for the Elimination of Racial Discrimination.

For more information, please check out the Harmony Day Website which has so many resources for you to host your very own event.

At AccessEAP we hold a Harmony Day Lunch where everyone brings a dish and shares the background behind it. It is such a wonderful opportunity to learn something new about your colleagues and of course try some amazing food!

Don't forgot to check out our Tips on Managing Diversity.

 At AccessEAP we love curiosity, being curious is one of our values and can really help to create a thriving workplace. This morning I received a card (like the one below) with an anonymous, personal message from one of my colleagues. Themed GLAD it highlighted four positive things about me. I must admit it not only made me feel good - it made me feel happy, proud, humble and overwhelmed – it brought a tear to my eye. It was a deeply emotional experience. Around our state offices these cards were being opened and experienced by all our people. I have included some of the reactions below and pictured are some smiling members of our Client Services Team!

This Feel Good February initiative was the work of our Wellbeing Champions. Informed by feedback from our Employee Engagement Surveys and as part of our internal wellbeing strategy we have recruited a team of Wellbeing Champions. These champions represent each of our divisions so bring a wealth of clinical, marketing, service, financial and management experience to the table. There brief is to implement initiatives which are valued and enhance the wellbeing of our people.

Each month the Wellbeing Champions work with their teams, creating initiatives to remind us to focus on our own mental health and wellbeing. Not every initiative will hit the mark and that’s OK but when they do they have a powerful, positive impact on mental health and workplace wellbeing. We will share these gems with our customers via our Wellbeing In Focus Calendar.

Initiatives such as these increase engagement and satisfaction related to recognition for work accomplishments; relationships with coworkers and supervisors. Organisations that are the best in engaging their employees achieve earnings-per-share growth that is more than four times that of their competitors. Compared with business units in the bottom quartile, those in the top quartile of engagement realise substantially better customer engagement, higher productivity, better retention, fewer accidents, and 21% higher profitability. Engaged workers also report better health outcomes.^1.

^1.Gallup Employee Engagement Poll. These findings are based on a random sample of 30,628 full- and part-time U.S. employees working for an employer from January to June 2018.