Traumatic events such as the mass shootings in Christchurch disrupt lives physically and psychologically, creating intense emotional distress for individuals, families and whole communities. Organisations play a vital and valuable role in assisting and supporting their employees and their families in the immediate aftermath and in the days, weeks and months following this tragic event.
The immediate focus is to ensure that your employees and their loved ones are safe. At this present time, particularly with intense media coverage and access to information on the internet, it’s important to acknowledge that this is a heightened state of emotion for everyone involved. It’s important to be aware that everyone will respond differently and everyone’s needs will be different, initially and over time. Being prepared to provide initial and long term support for people will enhance and promote their own personal coping strategies and resilience.
What your people will need right now is (download pdf version here):
- If needed, allow additional time at home to spend time with family and friends - this helps them to feel safe and connected, and reassure others of their safety
- Make sure your employees or students have access to support information and numbers - specifically the EAP and any other services you may have in place.
- Give people assurance that affected families will be supported in some form or another.
The people of Christchurch have recently experienced and lived through the trauma of the earthquake. Many people are still dealing with the aftermath. This tragedy will have the potential to re-trigger feelings of trauma and loss and memories will surface. Over the coming weeks, it is important to reassure, support and connect with each other. Patience is required as everyone will feel and respond differently. People will need time, to acknowledge their responses and to process.
Over the coming days, and in time, what your people will need is for you to provide simple and accurate information on how to access services, specifically encourage, and make it easy for, employees/students to speak with a professional counsellor. Most people will not want to speak to a counsellor in the initial days or weeks as they support each other. It is in the longer term when people need support from a counsellor or their Employee Assistance Program.