We are pleased to be partnering with over 1 100 customer organisations to deliver on our Vision to have all workplaces mentally healthy. Over the past 12 months we have delivered close to 50 000 counselling hours, close to 900 Manager Support Hotline sessions, 805 Conflict Resolution hours, close to 1 500 CIR hours and around 3 000 training hours with 250 hours being for Domestic and Family Violence training. Use of our Nutrition Consultation and Financial Coaching are also showing healthy growth.
We are very happy with these results but what does it mean for you as our valued customers? It’s how our people look after your people.
Higher utilisation means we are helping more employees, especially in higher risk industries, which means support is getting through. Utilisation has increased to 4.0% (up from 3.6%). This remains below the global average of 5% and well below the mental health issues in the community of 20%. That said, the increase is certainly encouraging.