Communication, keep it clear and simple

The ever-changing situation we face as leaders, be it lockdowns, a lack of clear timelines or increased restrictions, impacts all of us. We often talk about great leaders being forged, a process of transformation which hardens and strengthens. Is this a leadership approach that holds true anymore? What do our people and teams need? A leader who gets stronger and harder through the ongoing pressures of the pandemic? Or a leader who embraces their own humanity and acknowledges that it’s ok not to be ok and ask questions and listens to help find a way forward together? 

Throughout the pandemic, we have often found that if there is one thing we need to get right, it’s communication. Clear is kind, concise is kind. Clear, simple messages are often more appreciated as there is enough complexity and uncertainty in people’s lives. Mixed or conflicting messages can cause confusion through to distrust.

We've created Personal and Leader Tools that reinforce the importance of knowing your people and how they like to receive information and being clear and concise with messaging. The Leader Tool focuses on making sure you continue to be brave and have the important conversations that need to be had. Find our wide range of Leader Tools and Personal Tools, in the Employer and Employee Login Areas of our website.  

Depending on the type of work we do, we may be spending 50-70% of our time in conversation with colleagues, customers, stakeholders and suppliers. It’s easy to forget what we know is best practice when we are stressed, anxious or tired. Reach out to us here at AccessEAP on 1800 818 728. As always, our people are here to help support you and your people be their best in life and work.