Last week 15 of our people visited Centacare Industries (part of CatholicCare and also recipients of our social purpose funding) to spend a day working alongside supported workers in a sheltered environment. Overwhelmingly the response to the experience was very positive and there may be other opportunities to attend in the future.

For me spending a day out of the business of my usual routine to stop and connect with the Centacare employees was a humbling experience and reminded me to reflect on my purpose in life. Like many of us, I don’t have the answer but in my heart, it is to help others less fortunate than me and to work together to improve the wellbeing of people in our society. At Centacare Industries they are doing just that.

What is Centacare Industries? The organisation was set up to respond to the needs of parents with adult children who had outgrown the schooling environment. These young adults still wanted and deserved fulfilling work and purpose to support maturity and learning although sustaining employment in the regular workforce was not generally an option. Centacare Industries provides three daily programs for a workforce which is possibly more varied than most, all nationalities, ages and levels of ability. The programs are based around the warehouse security shredding, workshop assembly line and Life Skills learning. The supported workers also work in gardening and office cleaning services.

Over the two days our groups were able to participate in each program and work and/or learn alongside a supported employee. 

Some of the highlights of the day were:

As we settle into February and the holiday period seems like a distant memory, many of us face the reality of festive spending sprees. With Australians predicted to have spent approximately $52.7 billion on Christmas presents across December 2019¹, it potentially leaves people with financial concerns. Last January, we saw requests for financial coaching support hit its highest year on year levels since 2016 and expect to see this rise continue this year.

Returning to work after the holiday period can bring a dose of reality. Someone who has spent more than they planned can feel out of control and anxious that they haven’t managed their funds well. While stress is a normal part of life, constant levels of distress can affect many parts of a person’s life, such as health, family, marriage and work, making it difficult for them to contribute to their teams.

While the holidays can worsen financial stress, research findings suggest the issue affects Australians year-round. According to the Financial Fitness Whitepaper, more than 50 per cent of Australians are concerned about their finances, with nearly 85 per cent saying this impacts their wellbeing². This can have huge effects on productivity in the workplace, costing Australian businesses an estimated $31.1 billion per year in lost revenue³.

The stress of money worries can result in increased absenteeism, presenteeism and underperformance. With this in mind, employers can play a role in helping their employees cope with financial related issues by providing a safe environment to open up and seek help, as well as recognising the impact the issue can have on different groups in the workplace.

For example, Australia’s older workforce is facing many challenges, including preparing for retirement, paying for their children’s higher education and moving their parents into nursing homes. On the other hand, millennials are facing economic instability, student debt, and stagnant wage growth. By creating a safe and confidential environment where employees will feel more comfortable talking about their issues, they may be more open to seeking financial coaching support.

We are reaching out to our customers both impacted and threatened by the current, devastating bushfires across Australia. We know this will affect everyone differently, given the magnitude of these bushfires, it is likely that people in your organisations will be impacted in some way. Some employees may lose homes, animals and pets, some employees may be concerned for family and friends, some may be working in the area fighting fires and supporting those impacted. Our thoughts are with all emergency personnel who may well be exhausted but remain committed.

We would like to remind our customers that we are here to provide immediate phone support to any employees or managers who have questions or need support.

At this present time, we believe most organisations will be focusing on the immediate situation and needs. Survival and protection will be the main concern. We are able to assist with onsite support when the risks and threats have been contained. The following information may also be of assistance:

For individuals, see our tips and strategies (download pdf here).

As a manager, there are a few things you can do to support your employees (download pdf here):

While it might feel as if the 2019 school year has just wound up, the 2020 classes have already begun. How did that come around so fast?

This may have felt like a strange, and at times tense, summer in Australia. Some people are coming back to work feeling more exhausted than when they went on holiday. Whether you are teaching in a community directly impacted by fires or somewhere kilometres from it all but seeing the impact on the news, it has been the overarching story of the new decade. As teachers, you are often called upon to be the emotional glue in your community while balancing teaching plans, marking and increasing workloads.

This is a time to get to know your community and to look after each other. Being mutually supportive at this time of year can help us to get back into the swing of life.  As well as being there for colleagues and friends, helping other people is a great technique of self care. We get an emotional boost when we are kind to others and when we offer support to others – it makes us feel connected, and strengthening social bonds allows us to draw on the support from others when we feel personally or professionally overwhelmed.

AccessEAP are part of your professional community. We offer 24-hour phone counselling if you feel that you are in a crisis, as well as providing face to face counselling at a few days notice. The ability to share your worries can help you to gain perspective and find solutions, and as your school allows you to have access to multiple sessions with a counsellor each year, we can provide an outlet valve for the stresses that modern teaching can bring. As well as educator, your role includes pastoral care of your students and at times, their families. So while you are available for a range of supports for those around you, AccessEAP is part of the network that is here to support you in supporting those around you.

Work stress often starts small – restless nights, feeling uncharacteristically snappy, or blue. Being on the lookout for changes in how you feel before they become significant can make it easier to address problems. Making contact with an AccessEAP counsellor earlier can make returning to normal smoother. And if there are issues that are impacting on the whole teaching faculty – like talking to students about the images we all witnessed this summer – we also provide training to organisations on a range of issues. We have training which can be delivered to your organisation or by webinar, with topics like Resilience through Change, Managing Challenging Behaviours, and Burnout and Compassion Fatigue. We offer direct support for managers who are holding teams together, by phone and in-person as needed through our Manager Support Hotline.

Published in INTHEBLACK 1st February 2020

The goals you set need to be realistic and in line with your organisation while keeping in mind team morale and employee motivation.

You can't afford to take a set-and-forget approach. Unforeseeable changes that may occur can impact the relevance of your goals, or your ability to achieve them. Explains Marcela Slepica, Director, Clinical Services.

Read More

One month of 2020 has gone already and for many, the New Year’s Resolutions that have been set with best intentions have gone with it as well. It is natural to want to improve and progress in certain areas of your life. Starting the New Year with a list of resolutions can feel virtuous, but if the list is unrealistic and we can’t keep to all of our 2nd of January dreams, it is easy to give up on them and revert to old habits and patterns. As we reflect on January and before we plan for the rest of the year, it is important to acknowledge the extreme conditions that have faced Australia, priorities may have changed for you and some of the self care suggestions below may be more helpful instead.

Stripping away the expectations and creating goals may feel less daunting. A resolution feels set in stone, whereas a goal is something you can move towards, resetting the goalposts as needed. If you want to work on physical health this year, be realistic in looking at your capacity at this point of the year. Running a marathon might not be on the cards, but joining a running group or a soccer team can have the physical impact with the benefits (and motivational factor!) of social interaction. If you are not a runner, can you be a walker? Wheelchair basketballer or bowler? Modest, achievable goals have better outcomes than lofty ones where you feel deflated by its enormity.

Summer holiday late nights and sleep-ins (for those who don’t have toddlers or kittens) can throw sleep cycles out of synch, leaving you exhausted when the alarm goes off for the work week.

Good sleep hygiene involves keeping your bed for its intended purpose. Reading in bed is a great way to wind down so a book can work wonders as can an e-reader. Reading on an iPad produces blue light which overrides your nocturnal melatonin production. If you are using a device to read, set it to night mode which makes the screen glow warmer, rather than a cool blue.

If, after 15 minutes, you are still tossing, get up and do something else in another room, so you don’t begin to subconsciously associate being in bed with insomnia. Some mindful breathing exercise can be useful – experiment and find what helps to calm your mind if it’s busy and lastly although easier said than done, some self-discipline at night makes mornings easier. The addictive qualities of phones and tablets draw you in so easily: your 10 pm bedtime is suddenly 12.30 pm, and you wish you logged off two hours ago. (So seriously, put the phone down. They are sleep destroyers!)

•  Help make a difference every day
• Strong team environment
• Not for Profit Salary Packaging options

As a purpose-driven organisation with social enterprise at our core, AccessEAP partners with organisations to promote positive organisational behaviour, enhance employee well-being and improve workplace productivity. As an Australian Employee Assistance Programme (EAP) provider of personal and organisational wellbeing services our emphasis is on understanding the unique needs of our customers and tailoring our services to support and create thriving workplaces. We have a number of outstanding opportunities for aspiring, adaptable and engaging people to work with us on our ambitious journey and progress their careers in this challenging yet rewarding industry sector.

Degree qualified in Psychology, Social Work or Human Resources you will have a keen interest in Mental health and Wellbeing. Your key attributes will include your outstanding interpersonal skills, desire to learn and attention to detail. Most importantly you will enjoy working in a team environment that is driven by passion, excellence and caring.

We are currently recruiting for:

Client Services: As the first point of contact for our clients your key responsibilities will be intake registration and processing, coordinating client appointments with counsellors, data entry and record management. Importantly you will contribute to optimising our business reputation by ensuring the effective delivery of client services.

Business Operations: Your role will be to provide effective administrative and operational support related to the delivery of services and successful operations of AccessEAP. You will work closely with the Customer Experience Team, Client Services, Clinical and Finance teams, providing support and guidance to ensure the effective delivery of services to customers and clients.

From time to time we all encounter situations where we dislike a person’s behaviour and we feel we need to say something. It may be that your job requires you to have these conversations with people on a regular basis. A common myth is that raising the issue might make things worse, however, a carefully constructed conversation might save things from getting worse.

Constructive Conversations Training - Wellbeing Calendar Hot Topic

To arrange a training session for your organisation, please speak to your Relationship Manager.

Here are some tips for initiating a potentially difficult conversation:

Published in Human Resources Director 17th January 2020

AccessEAP, Clinical Director, Marcela Slepica said returning to work after the holiday period brings a dose of reality. Someone who has spent more than they planned can feel out of control and anxious that they haven’t managed their funds well.

“By creating a safe and confidential environment where employees will feel more comfortable talking about their issues, they may be more open to seeking financial coaching support.”

Read More

For many, Christmas is a joyous time, full of gift-giving and parties with friends and family. Unfortunately, for people who rely on work for social connection, the season can be far from merry.

More than 2 million Australians feel socially isolated during the festive period[1]. While loneliness isn’t a mental health problem, it can contribute to mental health conditions such as anxiety or depression, which can be a significant risk factor to those who are struggling with suicidal thoughts. This issue can be exacerbated by a lack of workplace relationships and the sense of purpose our jobs give us. Supportive social relationships and a sense of control which one feels at work can help make people more resilient.

The holidays can be an isolating time that some may even dread for fear of being alone. AccessEAP can provide out of hours support for employees, so it’s important for employers and managers to remind teams of this resource over the holidays.

The potential combination of stressful Christmas activities and isolation can be reduced by pausing, making plans, being mindful, and taking time to relax. The past few months have been particularly challenging for many Australian families with losses of life, animals and property due to devastating bushfires. More recently the tragic New Zealand volcano incident will leave many families grieving instead of sharing the holidays together. For these people, grief, loss and feelings of isolation will be intense and may require long term support.

Below is advice on how to take care of yourself over the festive season.

Start the year off well, with our tips for self motivation.

1. Revisit your New Year’s resolutions

2. Think of undesirable tasks as a means to an end

3. Think about all the ways in which your job benefits others

4. Set goals

Chances are, at some time in your life, you've made New Year Resolutions and then broken them only to repeat the cycle the following year. It is common for people to get caught up in a pattern of resolving to make important changes across life and then not following through. This year, keeping these few simple tips in mind may help to increase your chances of success.

Pick Realistic Goals

The surest way to fall short of your new year’s resolution is to set your goals too high. Remember to keep your goals realistic, small and achievable.

Define Those Goals

A common pitfall for people is that they are too vague about what they want to achieve. Spending time developing a specific, concrete action plan with the details of each small step will help increase your chances of success.

This position is for person-centred, short term-solution focussed counselling to employees from and around Australia. We need a generalist who is able to deal with all presentations in an appropriate and ethical way and to formulate focussed psychological strategies alongside the clients. This particular role is phone/video based and allows for the professional to be home based with flexibility around hours. 

Additionally you will: 

• Provide counselling and support to people making contact through diverse access modes 
• Adhere to best practice clinical protocols in working with clients 
• Promote safety, trust, choice, collaboration and empowerment 
• Work cooperatively with a creative and agile team 
• Attend to self-care by attending professional development and regular supervision 

Skills Required

You have a background in providing counselling and/or in mental health to a range of different age and demographics. You are flexible, can work in a fast paced, pressured environment with fluctuating demands, and meet the unique demands arising from the client’s needs.

Additionally you have:

A crisis in the mental health of Australia is costing the economy between $43bn to $51bn per year, according to a draft paper by the Australian Government’s Productivity Commission.

The Mental Health, Draft Report [1] revealed that beyond this alarming statistic, an approximate $130bn additional cost is created by diminished health and reduced life expectancy for the one in five Australians living with psychological conditions.

The draft highlights the complexities around defining a mentally healthy workplace but acknowledges the recognised risk factors and stressors that can impact mental health in the workplace. The role of Employee Assistance Programs (EAP) and the importance of investing in research and evaluating outcomes were also identified.

Workplaces must take a stance against mental ill-health. While diseases and physical conditions tend to affect older generations, mental ill-health inhibits our working lives, limiting the ability to secure and retain employment.

There are four main job-related factors that exacerbate psychological conditions, including: job demand and control, caused by a lack of control over highly cognitively and/or emotionally demanding jobs; a perceived imbalance between effort and rewards; job insecurity and exposure to trauma.

Published in Human Resources Director 18th December 2019

The festive season can be a joyous time, full of gift giving and parties with friends and family.

However, for many people who rely on work for social connection, the season can be far from merry.

Marcela Slepica, Clinical Director, AccessEAP, said that while loneliness isn’t a mental health problem, it can contribute to mental health conditions such as anxiety or depression, which can be a significant risk factor to those who are struggling with suicidal thoughts.

Read More

Hi Everyone,

Firstly, AccessEAP acknowledges the traditional custodians of the land we work on and their continuing connection to land, culture and community. We pay our respects to elders past, present and future.

This is our last quarterly newsletter for the year and as the temperature is soaring today it reminds me of how quickly the summer heat comes upon us. I was noticing this week how many people are telling me of their holiday and travel plans and the lunch preparations they have for the Christmas feast. As many of you have already told me of your work plans for December, this last part will not apply to you. If however, you haven’t let us know yet please keep an eye out for the email from our friendly customer service team.

It is a very happy time for some of us but I would like to formally acknowledge that everybody has a different circumstance. If this is a tough time for you please do look after yourself. As clinicians sometimes we just keep going and don’t take time to see what self care is for us–this is a gentle nudge to remember to practice self care, book in some supervision and set some boundaries. While we are on self care I’m really interested in what you all do to relax and so I would ask you to send in your best tip or trick that you have for unwinding at the end of the year.                         

It is important to remember that for those of us who are the heart of the family; a holiday feast at the end of the year can mean more work! One of my friends sends me this picture every year as to remind me to take a step back, relax and let the chores wait! If you are not the heart of the family, take a step forward and give that person a break.

As you may be aware on Monday the 9th of December there was a volcanic eruption on White Island, New Zealand. Our thoughts are with those who are impacted, as always we are here to support your people. Following a traumatic event, it is common to experience a range of intense emotions. It’s important to be aware that everyone responds differently and everyone’s needs will be different, initially and over time. 

Organisations play a vital and valuable role in assisting and supporting their employees and their families in the immediate aftermath and moving forward. Being prepared to provide initial and long term support for people will enhance and promote their own personal coping strategies and resilience.

To support those that may have been affected by the event we have included documents for individual strategies (download pdf here) and tips as well as information for managers and leaders (download pdf here).

Should your managers need additional support as they support your employees during this time, please call the Manager Support Hotline. To arrange the Manager Support call, an appointment or onsite support please contact us on 1800 818 728 or in New Zealand 0800 327 669.

With the recent closure and now new ownership of White Ribbon Australia announced, I wanted to reassure our customers that nothing has changed in terms of the support and training we provide. However, it seems an appropriate time to reflect on what the White Ribbon name has come to mean for domestic violence.

It’s important to note that White Ribbon (WR) started with men taking up the challenge to do something about men’s violence against women and has continued to specifically engage men in this cause. WR explores the underlying reasons that violence against women continues to be a major social and economic issue in Australia and around the world.

This movement has a history dating back to 1981 but came into being in response to the Dec 1989 Montreal Massacre of 14 female students. WR was founded and a white ribbon chosen to represent peace as well as being a neutral colour men would be comfortable wearing. In 1992, the movement was brought to Australia by the Men Against Sexual Assualt (MASA) group. This incredibly powerful history of men and women working together to eliminate men’s violence against women must continue without pause. As leaders, we are in a position to ensure this happens.

At AccessEAP we are undergoing the accreditation process and will continue the process as we recognise the important work of the international White Ribbon movement. Regardless of what the new WR will look like violence against women is a pressing and prevalent issue within our society and our commitment to continue with the accreditation process stands firm. 

As a White Ribbon approved training provider we will continue to provide Domestic and Family Violence Awareness Training. We have received positive feedback from organisations that we have supported in achieving their accreditation and raising awareness on this matter. For organisations that are considering the accreditation process or are in the process of doing so, AccessEAP encourages all organisations to continue addressing and raising awareness of such an important issue. 

Published in INTHEBLACK 1st December 2019.

Marcela Slepica, director of clinical services at AccessEAP, says burnout is now occurring in a broader range of sectors. “There has always been burnout in certain industries, such as the caring professions or first responders – police or emergency medics – but I now see it moving into other industries, including professional services.”

Slepica says workload, constant change and workers feeling misunderstood by senior managers are common complaints.

Read More

We are constantly faced with numerous distractions, but making a conscious effort to “be present” for your children has been identified as an important part of parenting. Our undivided attention is often at a premium but setting aside time to connect with your child is like anything; it gets easier with practice and improves on each occasion.

If you’re not sure where to start, see if our tips can help you out.  

1. Slow down.

Rushing often leads to miscommunication. Slowing down helps to allow time to think things through and react less. Children thrive when parents are consistent in the messages they give around discipline, values and the child’s important place in the family. Dedicating time together, without a particular plan or agenda allows for the things that your children want or need to tell you, surface. 

2. Smell the roses.

Stopping to smell the roses is one way of slowing down and appreciating the little things. Mindfulness practice takes this concept and runs with it. Notice the aroma of your coffee in the morning or the kid’s warm chocolate milk, the laughter or singing of children and the silly things they say, the texture of a pet’s fur under your touch. Noticing sensory experiences can help to keep you in the present moment. It can also help to recognise and acknowledge happy moments by saying them out loud, kids will feel it but when it is said out loud it is powerfully reinforced.

3. Single-task.

Despite popular thinking, none of us are made for multi-tasking [1]. Undivided attention is just that and it can be incredibly rewarding to be single-minded in your approach to time with your children. It allows the subtle nuances of a situation to be recognised and celebrated and curiosity and creativity to flourish.