Training in Focus

Compassion Fatigue - Provides practical information and tools for managers to support staff who experience burn out and compassion fatigue in their work with clients. Participants will explore the difference between stress, burnout and compassion fatigue, learn to identify signs that staff are not coping, and acquire strategies to support themselves and their staff through these more challenging times.

Critical Incident Management - A critical incident can be defined as any event capable of causing considerable emotional distress for those who have witnessed or experienced it. This session helps participants to understand different emotional reactions, including common responses to trauma, and tips on how to respond to staff who may be impacted.

Diversity and Inclusion - Provides leaders with knowledge and practical information to enhance understanding of the diverse nature of the workplace, and how individual differences can be harnessed to foster healthy working relationships. Participants explore ways in which our perceptions can influence our reactions to difference as well as communication skills that facilitate professional, respectful discussions when working with others who are different to us.

Domestic and Family Violence Awareness - This training provides the latest information around Violence against Women (VAW). Managers will gain a much greater insight into what women and children go through when exposed to domestic violence and learn how to look for the signs that a staff member is struggling with this issue as well as a best practice approach to recognise, respond and refer them for help and support.

Managing Challenging Behaviours - Provides practical information and tools for managers to understand how to deal with challenging behaviour they experience at work. Participants will be given the opportunity to identify what behaviours are challenging for them and why. They will be provided with skills and strategies to assist them in responding effectively to these behaviours in their role as a manager.

Managing Workplace Conflict - Provides information and tools to support managers to manage workplace conflict effectively. Participants will have the opportunity to reflect on the definition and causes of conflict in the workplace and how to identify when conflict is useful and when it becomes an obstacle. Strategies are provided to manage conflict effectively with and between staff members.

Mental Health Awareness - Provides managers with a greater understanding of mental health issues, including the signs that someone may be experiencing anxiety or depression. Managers gain an understanding of what they can do to support someone they know or suspect is experiencing mental health issues in the workplace including practical support around developing a plan for responding to a potential risk of suicide.

Supporting People Through Redundancy - Provides practical information and tools for managers who are communicating redundancies to staff. Participants will explore organisational change in context of the change curve reaction model; common emotional reactions to change; followed by practical strategies to support staff through redundancies. The session also invites managers to reflect on and develop self-care strategies through change processes.

Resilience through Change - Provides practical information and tools for understanding the impact of and reactions to major changes occurring in the workplace. Managers will reflect on the protective and risk factors present in the organisation that help or hinder change processes with a view to increasing the protective factors. Strategies are provided to assist themselves and support their team members to improve their resilience to change.

Workplace Bullying Awareness - This session will help employees to understand what type of behaviours may be considered workplace bullying and the impact that this behaviour has on individuals and those witnessing the behaviour. Participants will gain an understanding of how to foster a workplace culture that stops bullying as well as how they can support an employee who has reported workplace bullying.

Food & Mood - This session aims to explore the mechanisms through which food choices impact on our brain function and mood, and provides practical tips to develop healthy eating habits at home and at work.

Caring for Carers - The role of a carer has many rewards and many challenges. This session provides reflection and the tools to help support them handling stress and maintaining balance at work and home.

Introduction to Mindfulness - While often misunderstood and misused, this experientially based session explains the concept and principles of mindfulness and provides a great practical taster.

Stress Awareness and Building Resilience - Provides a deep understanding of physical and emotional resilience as well as practical ways to build those resilience muscles! Participants can identify and develop strategies for improving and maintaining their resilience in the context of work and life.

Sleep Well - This session will help participants understand more about their signs of stress, and the triggers that may lead to sleep difficulties. How to manage unhelpful thinking, prioritising, and developing relaxation techniques.

Supporting Working Parents/Carers - This workshop addresses the challenges and benefits of being a working parent, helping to understand the impact of high stress levels on parenting and identify practical strategies and skills to manage these competing roles.

Transition to Retirement - Preparing for the psychological and emotional transition to retirement is critical for ongoing wellbeing. This presentation is designed to give information to support and help maintain wellbeing during this sometimes difficult period.

Building Healthy Relationships - This session explores both the workplace and in participant’s personal lives. Common issues that can impact negatively on our relationships are explored and ways to build and strengthen them. The session helps employees identify what works and what doesn’t in maintaining effective relationships.

Understanding Grief and Loss - This session provides information about the ways people grieve in the context of loss, particularly bereavement. Particularly useful for employees who are trying to understand how to support a co-worker, or employees who experience loss and death in the course of their own work.

Men’s Wellbeing - Despite the ongoing presence of the “macho factor‟ in our society, men are reaching out more than before provided they have a safe and confidential space to do so. This session covers ways for men to identify and manage their stress and provides 10 tips to promote wellbeing.

Women’s Wellbeing - Utilising the latest research and knowledge about key factors that influence women's wellbeing, the session covers body image, the work-life juggle, and domestic violence (briefly).

Work-Life Effectiveness - Provides practical tools for understanding how to manage the various and sometimes conflicting demands placed on us by our personal and work roles. Participants will be invited to reflect on and set goals guided by what is important to them, including core values and the factors that comprise their personal and professional life.

Toolbox Talks are EAP Awareness Sessions delivered at a location and in a way that will best suit the participants. These sessions are generally designed for employees who are in more remote or industrial workplaces where the work performed does not lend so readily for participants to gain access.

Mental Health & Wellbeing

Mental Health Awareness - Provides employees with a greater understanding of mental health issues, including the signs that someone may be experiencing anxiety or depression. Participants gain an understanding of what they can do to support someone they know or suspect is experiencing mental health issues in the workplace including practical support around developing a plan for responding to a potential risk of suicide.

Suicide Awareness - This session raises awareness of common mental health issues and in particular highlights the alarming statistics around suicide in Australia. Participants will learn to identify the signs and risks of suicidal behaviour and learn strategies and tips to more confidently reach out and support family, friends and colleagues through a best practice suicide prevention approach.

Introduction to Mindfulness - One of our most popular seminars focuses on the new and exciting area of Mindfulness. While often misunderstood and misused, our experienced trainers at AccessEAP have developed an experientially based session for your employees that explains the concept and principles of mindfulness and provides a great practical learning experience to help reduce stress and anxiety.

Domestic and Family Violence Awareness - This training provides the latest information around Violence against Women (VAW). Participants will gain a much greater insight into what women and children go through when exposed to domestic violence and learn how to look for the signs that a fellow colleague is struggling with this issue as well as a best practice approach to recognise, respond and refer them for help and support.

Positive Relationships

Diversity & Inclusion - Provides information to enhance understanding of the diverse nature of the workplace and how individual differences can be harnessed to foster healthy working relationships. Participants explore practical ways that organisations and individuals can harness diversity and foster an inclusive culture, where employees feel a sense of belonging and common purpose.

Constructive Conversations - Provides information and tips for employees who require strategies for more challenging conversations in the workplace. This session will outline what is meant by a constructive or courageous conversation, why it is important in the workplace and a model outlining key tips on how to confidently hold these conversations.

Managing Challenging Behaviours - Provides an understanding of how best to manage challenging behaviours in the workplace. Participants will be given the opportunity to identify what behaviours are challenging for them and understand their own reactions to this behaviour. They will have an opportunity to role play engaging in a discussion with someone around their challenging behaviour.

Dignity & Respect - Provides greater understanding of the diverse nature of the workplace and how individual differences can be harnessed to foster healthy working relationships. Participants will be given an opportunity to explore the challenges in working with individual differences as well as exploring practical communication skills to facilitate improved professional and respectful discussions when working with others who are different to us.

Verbal Self-Defence - This session aims to equip participants with tools to remain psychologically safe when working with the public. Participants will learn how to de-escalate or diffuse situations, and when to walk away.

Workplace Bullying Awareness - This session aims to educate staff on the statistics, definitions, causes and impacts of workplace bullying in Australia. Some aspects of the law which relate to bullying are covered, as well as providing participants with strategies to manage bullying in the most constructive manner possible. Case studies are provided for deeper awareness and understanding.

Navigating change

Resilience through Change - Participants are given an opportunity to explore common emotional reactions to organisational change as well as understanding the various individual factors which can influence our responses. The session will then explore strategies to help employees manage their emotional responses to change as well as practical tips on how best to self-manage during any major change process.

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