Courageous Conversations
From time to time we all encounter situations where we need to have a constructive conversation with someone. It may be that your job requires you to have these conversations with people on a regular basis. A common myth is that raising the issue might make things worse. However, a carefully constructed conversation might save things from getting worse.
Here are some tips for initiating a potentially difficult conversation:
- Be Confident with your Concerns
It can be easy to stop ourselves from raising concerns by minimising their importance. For example, we may tell ourselves we are “just being silly” or we are “being too sensitive” or “it’s not such a big deal really”. If it is impacting on you or someone else negatively, it is important. Be clear with yourself about the reasons why you are initiating the conversation.
- Focus on the Behaviour
Let the person know that it is their behaviour which is upsetting or concerning to you.
- Be Clear and Specific
Anxiety about how someone might react can lead to messages being “watered-down”. We may give a lot of positive feedback in amongst the negative, or we might talk generally to a group about behaviour that bothers us without speaking directly to the person involved. The risk is that your message will not be heard by them.
- Listen
This can sometimes be the hard part because people can be defensive or angry after hearing your concerns and your feedback. They may attack. They may deny that there’s an issue. Let them talk. Don’t interrupt, explain, justify or defend. First, listen. There will be time to respond later.
- Respond Calmly
Depending on how the person has reacted to your concerns remaining calm can be tricky, however, focus on clarifying the factual accuracies of what the person has said. Their feelings are subjective and you can’t change these. Confidently re-state your concerns. If you can, come to a resolution or compromise. You may need some time to think about what each other has said.
Constructive conversations are about more than winning an argument or getting your point across. They are about deepening understanding and building ways forward. For more information or to arrange an appointment to assist you with a conversation, call us on 1800 818 728.
