Support through the bushfire crisis
We are reaching out to our customers both impacted and threatened by the current, devastating bushfires in NSW, QLD, VIC and WA. We know this will affect everyone differently, given the magnitude of these bushfires, it is likely that people in your organisations will be impacted in some way. Some employees may lose homes, animals and pets, some employees may be concerned for family and friends, some may be working in the area fighting fires and supporting those impacted. Our thoughts are with all emergency personnel who may well be exhausted but remain committed.
We would like to remind our customers that we are here to provide immediate phone support to any employees or managers who have questions or need support.
At this present time we believe most organisations will be focusing on the immediate situation and needs. Survival and protection will be the main concern. We are able to assist with onsite support when the risks and threats have been contained. The following information may also be of assistance:
For individuals, see our tips and strategies (download pdf here).
As a manager, there are a few things you can do to support your employees (download pdf here):
1. Normalise reactions: Accept that people will experience a range of emotions and that it is normal. Once the event is over it doesn't mean people's feelings go away. Acknowledge their feelings and reassure people that their intense feelings are normal given the disaster.
2. Try to keep calm and lift spirits through community involvement: Provide reassurance that "we will get through this together" and focus on the things that were managed well, e.g. the brave responses of emergency services. People feel united in the shared experience and can support and comfort each other. This connection and sense of helping is critical to coping.
3. Ask how you can help: Ask if there's anything that you can do to assist employees or if there is anything they need? e.g. flexible hours, transport or belongings.
4. Do not catastrophise: It is common to reflect on the "what ifs" or "what might have been". Do not speculate on how much worse it could have been. Avoid comparison of stories as each person has a right to their feelings.
5. Encourage people to talk about their experience because keeping it inside isn't helpful - avoid reassurances such as "it could have been worse". It's common for people to want to escape their reality, they may deny or withdraw. They may need to delay their emotional response while they focus on survival or practical things so check in regularly and gently.
6. Avoid probing questions: Curiosity is part of human nature. Asking people for the details of a traumatic experience may bring it back or trigger other emotions, wait until they are ready to share their story.
7. Encourage a familiar routine: Routine and normal day to day activities provide a sense of control and security, which is reassuring when a natural disaster has a significant effect on their lives.
8. Returning to work: Having a sense of purpose and connection is essential to recovery and often work provides this. Facilitate this process by offering options such as flexible hours. The recovery process takes time, and there are often ups and downs so plan for people to have setbacks. Each individual will be different and recover at their own pace.
As a trusted partner your EAP is here to help: Remind your employees about their confidential EAP service and let us help you support your people. For further guidance call our Manager Support Hotline on 1800 818 728.