Newport & Wildman Changing to AccessEAP
For our Newport & Wildman customers, welcome to AccessEAP.
Since 2018, Newport & Wildman has proudly operated as part of the AccessEAP, delivering tailored mental health and wellbeing support to organisations across Tasmania. This partnership has allowed us to combine deep local knowledge with the strength of a national provider.
As we continue to evolve and enhance how we deliver services, from 1st June 2025, all services will be delivered under the AccessEAP name.
While our name is changing, your experience won't. You’ll continue to work with the same local team, receive the same personalised support, and access the same services you trust today.
We’ve prepared a detailed FAQ to support you through the transition, below.
We’re excited for this next chapter and confident it will enable us to offer even greater value to you and your people. Thank you for your ongoing partnership and trust. We look forward to continuing to support you as AccessEAP – same people, same values, one unified service.
Frequently Asked Questions:
If you have questions not answered below, please don't hesitate to reach out to your Relationship Manager.
Will the quality or range of services change?
No. You will continue to receive the same professional EAP services, delivered by the same dedicated team of practitioners and support staff.
Will delivery of services or sessions be interrupted or rescheduled?
No. All services and sessions will continue as planned. Content quality and facilitator teams remain the same. Branding may be updated as part of the transition.
Will I still be working with the same team and Relationship Manager?
Yes. You’ll continue working with the same trusted Tasmanian-based professionals who know your organisation and community.
Can our people request support through the same channels?
Yes. The same booking portal, support emails, and contact phone numbers will continue to operate. To support your organisation through this change, we are keeping the Newport & Wildman website live and fully operational to support the transition.
Do I need to update any login credentials or online access details?
No. Your existing credentials for the Counselling Booking Portal, Employee, and Employer Portals will remain unchanged. You’ll be notified in advance if anything changes in future.
Are there any changes to phone numbers or contact emails?
Yes. While we’ve implemented call forwarding to ensure no disruption, please encourage your people to use the AccessEAP phone number to get in touch with us. Our materials will include the new number, which is 1800 818 728. You can continue to use your usual contact details to connect with your Relationship Managers.
What happens if someone still uses a Newport & Wildman email or webpage?
We’ve implemented redirects and forwarding to ensure no disruption. Emails sent to Newport & Wildman addresses and visits to the N&W website will automatically be redirected to AccessEAP.
Will the ABN or legal entity details change?
No. The underlying legal entity and ABN remain unchanged. The brand name on communications will update to AccessEAP, but your contractual and legal documentation is still valid.
Will this change affect my organisation’s existing agreement or pricing?
No. Your current service agreement, pricing structure, and entitlements remain unchanged. If there are any updates in the future, your Relationship Manager will contact you directly.
How will this change appear on invoices and reports?
From 1st June 2025, invoices, reports, and correspondence will display the AccessEAP name and branding. All other billing details will remain the same unless otherwise advised.
Will the bank account details change?
Yes. The new bank account details will be included on your invoices. Please ensure they match the below:
Account Name: Access Programs Australia
BSB: 012 006
Account Number: 1962 16478
Will there be guidance on introducing the brand change to our employees?
Yes. Your Relationship Manager will provide a transition support kit including an email template, awareness posters, FAQS for employees and guidance on how to communicate the change.
What’s happening with branded materials, and where can I get the updated versions?
Branded brochures, posters, email templates and presentations will be updated with AccessEAP branding. Your Relationship Manager will provide a support kit and instructions for replacing existing Newport & Wildman materials. As you receive AccessEAP materials, please dispose of any Newport & Wildman materials to minimise confusion for your people.
Can we still reference the Newport & Wildman brand in internal materials or communications?
We recommend updating your internal resources to reflect AccessEAP from 1st June onward. However, if you need to reference the transition (e.g., 'formerly Newport & Wildman'), we’re happy for you to do so at your discretion.
Why is this change happening now?
We’re unifying under one brand to streamline operations, enhance service delivery, and make it easier for organisations to engage with us nationwide, without changing the experience our clients value.
Will we still be partnering with a not-for-profit organisation?
Yes. Access Programs Australia Ltd is a not-for-profit entity. As such, this status applies to AccessEAP as well. AccessEAP will continue to reinvest into programs and services that support local communities, including in Tasmania.
