Chief Executive Officer
Fiona is an experienced business leader who brings more than 20 years senior leadership experience across multiple industry sectors, including Financial Services, Aged Care, Human Services and Business Consulting. This experience includes her role as Executive General Manager Customer Strategy and Retirement Living with Anglicare, a respected for-purpose business. In this role, Fiona re-engineered Retirement Living sales capability to be more agile, professional, data-driven and technology-enabled. The main focus was to coach and enable CX teams to listen well to customers' needs and design and deliver person-centred care across a broad range of sectors and services.
Fiona holds an MBA (Exec) and Graduate Certificate in Change Management from AGSM, a Bachelor of Economics from Macquarie University and is a member of the Australian Institute of Company Directors.