An integral part of our business management is our commitment to quality and continuous improvement. AccessEAP has implemented ISO 9001:2008 and also maintains level one member of EAPAA.
ISO 9001:2008 specifies requirements for a quality management system where an organisation
- demonstrate its ability to consistently provide services that meets customer and regulatory requirements, and
- aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and regulatory requirements.
All requirements of ISO 9001:2008 are generic and are intended to be applicable to all organisations, regardless of type, size and service provided.
AccessEAP is ISO 9001:2008 quality assured, which ensure our services consistently meet customer’s requirements and our quality is consistently improved.
Employee Assistance Professionals Associations of Australia (EAPAA)
EAPAA is a National Professional Association with International Affiliation which aims to ensure the highest professional and ethical standards in EAP provision in Australasia.
In co-operation with employees and management, EAPAA members' primary objective is to provide some of the most effective employee assistance services to individuals and their families suffering from personal or work related problems, which negatively affect their work and wellbeing.
AccessEAP is Level 1 member of Employee Assistance Professionals Associations of Australia (EAPAA), which demonstrate we are committed to the development of best practices EAP in Australiasia. In addition we are members of the International Employee Assistance Professionals Association (EAPA) and Asia Pacific Employee Assistance Rondtable (APEAR).
Quality Management System
The AccessEAP Quality Management System (QMS) has been established, implemented and maintained around the AccessEAP Quality Policy and defined objectives. All employees are made aware of their responsibilities to the QMS, and processes are in place to ensure communication channels between staff and management remain open. This facilitates effective roll out of the quality policy, objectives and the broader ideals of the QMS, thus ensuring clients’ needs are identified, communicated and satisfied. Management conducts QMS audits and review meetings to evaluate and update the QMS to ensure resources are available to staff to aid in the achievement of company objectives and compliance to the Quality Policy.
Furthermore, AccessEAP ensure the compliance to quality standard in a variety of ways, including:
- Voluntary and anonymous Client Evaluation Surveys
- A complaints management process to ensure our services is consistently improved
- Strict and comprehensive recruitment and selection process for Counsellors